Your employees have domain expertise, experience with software development and rapport with your end users, but your software is still hard to use.

Design training from UI Insight can make the difference between mediocre software and great software.

User interface and user interaction design.

We often see dialog boxes where the 2 choices are "Yes" and "No" which are not very informative. In this segment I propose that these should be replaced by button titles that carry more information.

This segment suggests that phone numbers should, generally, use a single field instead of 3 in forms.

This segment describes some feedback problems with a virus checking application and what changes could be made to improve that feedback.

In this video I discuss the problem with drop-down list boxes and ideas for improving them with the aim of making the selection faster and easier for the user.

An example of a heuristic evaluation and an interface design: Zynoon's Order Search

An example of a well designed page: UPS Address Validation